RETURNS + REPLACEMENTS
What's your return policy?
We accept returns for Replacement (exchange) or Store Credit on unworn bikinis in perfect, new condition with all original tags attached within 30 Days of purchase. Please send an email to firstname.lastname@example.org to get your return started - Packages sent without first contacting us will not be accepted.
Returns should be sent with full tracking and insurance; if a package doesn't reach us safely we cannot issue an exchange or store credit.
How do I start my return?
For returns + replacements please email us: email@example.com
Be sure to include your full name and order number
Please send all returns to:
6737 Denny Ave. #25
North Hollywood, CA 91606
Will I receive a return label for my exchange?
We don't supply return shipping
Can I return an item if it was on sale?
All sale items are considered Final Sale and cannot be returned or exchanged
I placed an order but I've changed my mind, can I cancel?
We don't offer cancellations once the order has been placed. Please email firstname.lastname@example.org to help you with a replacement or store credit
Does my Store Credit expire?
Nope! Store Credit does not expire.
SIZING & CARE
How do I keep my bikini looking like new?
In order to maintain the highest quality for your COULBOURNE pieces we highly recommend hand washing in cold water only, with mild detergent if necessary. Try to avoid oils and tinted sunscreen too.
Can you help me with sizing?
For more complete sizing help take a look at our Size Chart here: http://www.coulbourne.net/pages/sizing
Ok, but I'm in between sizes on your size chart. What do I do?
We always suggest you size up as our suits can run a little small. That said, many of our designs are meant to be skimpy, so ordering sizes up will not necessarily be the best option if you are looking for more coverage. If you have more specific questions you can always email us at email@example.com and someone can give you more personalized feedback.
Do your suits have padding?
No, our bikinis are double lined but they don't have any additional padding in them.
I still have more questions...
For all other questions, please reach out to us through our contact page: http://www.coulbourne.net/pages/contact